Complaints and Feedback

Complaints and Feedback

At Healthy Living Pharmacy, we are committed to providing safe, professional, and patient-focused healthcare. We welcome both feedback and complaints, as they help us maintain and improve our high standards of care.  

 

Giving Feedback

If you have had a positive experience or suggestions for improvement, we would be pleased to hear from you. You can share feedback in person, by phone on 07908 964 622, or by filling out a contact form.

Contact Us

 

Making a Complaint

If you are unhappy with any aspect of our service, please let us know as soon as possible. You can make a complaint:

 

What Happens Next

  • We will acknowledge your complaint within 2 working days.
  • We aim to investigate and respond within 20 working days. If more time is needed, we will let you know.

 

If You’re Not Satisfied

If your complaint is about NHS services, contact NHS England via their website, email england.contactus@nhs.net, or phone 0300 311 22 33. For private services or online consultations, you can contact:

 

Confidentiality

All feedback and complaints are handled confidentially and in line with UK GDPR. Your care will never be affected by raising a concern.

 

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